HOW U Video provides a library of online videos and workshops from experts in the design industry. These experts have been speakers at HOW and Print events, judged design awards, hosted Design Tutorials and are recognized within the design community. The videos are streamed to HOW U members so they are available anytime and anywhere. You can choose to purchase a membership to all of our tutorials for either a 1-month or 12-month period, or you can purchase access to individual videos for 6 months. You can also download them individually at MyDesignShop.com. For more information on ordering options, please mouse over the "Subscription Options" link in the top navigation bar & select the membership length you'd like.
HOW Design University Video is operated by F+W, A Content + eCommerce Company, Inc. -- owners of HOW magazine, Print Magazine, HOWDesign.com, Printmag.com, MyDesignShop.com and HOW Design Live and Interactive Conferences.
Do I need to have a high-speed internet connection to watch HOW U videos?
Yes. In order to have a satisfactory viewing experience you'll need to have a high-speed internet connection: typically Cable, high-speed DSL or satellite dish.
Most end user access problems are due to connectivity issues on the user side. Even on a high-speed connection, a CPU or RAM resource issue on the client system can cause issues or slowdowns. We have found that one thing a user might try is to clear their browser cache, check their system resources, and/or reboot if need be.
We also often direct people to http://www.speakeasy.net/speedtest/.
This site performs a speed test of the user system, and sometimes reveals a connectivity issue (for example, if a shared cable line becomes bogged down, etc).
Can I get a refund if I want to cancel my subscription?
Yes. If you notify us via email at firstname.lastname@example.org within 7 days of the date you placed your order, and we will refund your full purchase amount. Refunds, including partial refunds, are not granted if you choose to cancel your order beyond 7 days of the transaction date. We can only issue a refund to the same credit card you used when placing your order. To ensure that we can look up your order and account information, please include your full contact information along with the name, address and last four numbers of the credit card you used when placing the order you want refunded. To help us improve our service, please indicate why you wish to cancel your order.
All of our memberships are auto-renewed, so they will not expire. Once your membership term is up you will automatically be charged and renewed for another membership term of the same length, until you cancel. You can cancel your membership by clicking the "My Account" link at the top right-hand corner of the site.
How can I change the credit card I use for purchases?
To change your credit card, just click on the "My Account" link at the top right of every page, log into your account, and update your billing information. If you have any problems updating please contact Customer Service.
To change your contact information, just click on the "My Account" link at the top right of every page, log into your account, and update your information. Be sure to save your changes before logging out.
Yes. When entering your credit card information to make a purchase, your credit data is secured using PayPal's VeriSign Secured transaction process. PayPal is one of the most trusted providers of online payment processing on the Internet. Please note that your full credit card number is never stored on our servers. For added security, our employees never have access to your full credit card number.