So how does Design TV work? Watch this free tour...



Have a question about Design TV?

Please browse the Frequently Asked Questions below. Clicking on one of the questions will take you to the answer. 


If you can’t find an answer to your question in the FAQ section, please send an email to howdesigntv@fwmedia.com.
What is Design TV?
Design TV provides a library of DesignCasts and additional video design tutorials & workshops from experts in the design industry. These experts have been speakers at HOW and Print events, judged design awards, hosted DesignCasts and are recognized within the design community. The tutorials are streamed to Design TV members so there are available anytime and anywhere. You can choose to purchase a membership to all of our tutorials for either a 1-month, 6-month, or 12-month period. You can also download them individually at MyDesignShop.com. For more information on ordering options, please mouse over the "Buy Episodes" link in the top navigation bar & select membership length you'd like.

Design TV is operated by F+W Media, Inc. -- owners of HOW magazine, Print Magazine, HOWDesign.com, Printmag.com, Imprint.printmag.com, Inhowse.HOWDesign.com, CreativeFreelancerBlog.com, blog.HOWDesign.com, Parse.HOWDesign.com and My Design Shop.; and home to our design competitions: Color in Design, Regional Design Annual, Hand Drawn, Creativity & Commerce, New Visual Artists, Print in Motion, InHOWse Design, Logo Design, Poster Design, Interactive Design, International Design and Promotion Design.

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Do I need to have a high-speed internet connection to use Design TV??
Yes. In order to have a satisfactory viewing experience you'll need to have a high-speed internet connection: typically Cable, high-speed DSL or satellite dish.

Most end user access problems are due to connectivity issues on the user side. Even on a high-speed connection, a CPU or RAM resource issue on the client system can cause issues or slowdowns. We have found that one thing a user might try is to clear their browser cache, check their system resources, and/or reboot if need be.

We also often direct people to http://www.speakeasy.net/speedtest/. This site performs a speed test of the user system, and sometimes reveals a connectivity issue (for example, if a shared cable line becomes bogged down, etc).

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Where can I view a free preview of each episode?
To view a preview of each episode, simply click on the "Preview Video" button below any of the episode listings, or in your search results as you browse around the site. You can also access the preview from the any of the episode details pages -- available via the "Learn More" buttons below the episode listings.

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What are the options available for purchasing and viewing an episode?
There are three ways to view your episodes:

1) You can try us out and purchase a 1-month membership that gives you unlimited viewing of all episodes for a 1 month period for $99.00.

2) You can purchase a 6-month membership offering unlimited viewing to all episodes for a 6-month period for $199.00.

3) Our Best Value - Purchase a 12-month membership and get 12-months of unlimited viewing of all episodes for only $329.00. Click on the "Buy Episodes" link at the top of every page on the site for more information or to place your order.

You can also buy the episodes for life via download in our store at MyDesignShop.com.

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Is there a limit on how many times I can view an episode?
No. You can view an episode as many times as you like during the term of your membership.

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Once I purchase a membership will I get to see new episodes that are added after I submit my order?
Yes. For the time period while your membership is in effect, you'll be able to view all new episodes added to the Design TV site.

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How often are new video episodes added?
We typically add a new tutorial weekly focusing on different genres and expertise levels.

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How can I contact you for questions, comments or requests to cancel my subscription
If you can’t find an answer to your question in the FAQ section, please send an email to howdesigntv@fwmedia.com.

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Can I get a refund if I want to cancel my subscription?
Yes. If you notify us via email at howdesigntv@fwmedia.com within 7 days of the date you placed your order, and we will refund your full purchase amount. Refunds, including partial refunds, are not granted if you choose to cancel your order beyond 7 days of the transaction date. We can only issue a refund to the same credit card you used when placing your order. To ensure that we can look up your order and account information, please include your full contact information along with the name, address and last four numbers of the credit card you used when placing the order you want refunded. To help us improve our service, please indicate why you wish to cancel your order.

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How do I cancel my free trial subscription?
To cancel your free trial subscription log into your account prior to the end of the trial period and click on "MY ACCOUNT." Scroll to the section detailing your subscription information and click on the "Stop Future Billing" button. You will have access to all videos until the free trial period ends, but will not be charged the recurring fee. You will lose access to all videos once your trial period is over.

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What happens when my membership expires?
All of our memberships are auto-renewed, so they will not expire. Once your membership term is up you will automatically be charged and renewed for another membership term of the same length, until you cancel. You can cancel your membership by clicking the "My Account" link at the top right-hand corner of the site.

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How can I change my email address or password?
To change your email address, just click on the "My Account" link at the top right of every page, log into your account, and enter your updated information.  Don't forget to save your changes.

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How can I change the credit card I use for purchases?
To change your credit card, just click on the "My Account" link at the top right of every page, log into your account, and update your billing information. If you have any problems updating please contact Customer Service.

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How can I change my contact information?
To change your contact information, just click on the "My Account" link at the top right of every page, log into your account, and update your information. Be sure to save your changes before logging out.

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What credit cards do you accept?
We accept the following major credit cards: VISA, MasterCard, Discover and American Express.

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Is this a secure site for ordering?
Yes. When entering your credit card information to make a purchase, your credit data is secured using PayPal's VeriSign Secured transaction process. PayPal is one of the most trusted providers of online payment processing on the Internet. Please note that your full credit card number is never stored on our servers. For added security, our employees never have access to your full credit card number.

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Can I download these episodes to own?
Yes, but that is separate from your membership. Mouse over "Buy Episodes" on the upper nav bar and click "Download Episodes to Own".

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Are these same episodes available on DVD?
No, they are not, but they are available for download. Just mouse over "Buy Episodes" on the upper nav bar and click "Download Episodes to Own".

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Can I share a link to your episodes with friends, on Internet video or file sharing sites?
No. We do not allow customers to share a link to an episode. Please respect the time and talent it takes to produce these.

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How can I change my contact information?
To change your contact information, just click on the "My Account" link at the top right of every page, log into your account, and update your information. Be sure to save your changes before logging out.

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What credit cards do you accept?
We accept the following major credit cards: VISA, MasterCard, Discover and American Express.

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How do I watch episodes once I've purchased a subscription?
Click on the "My Episodes" link from the top navigation to watch all full-length Design TV episodes.

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